Recruitment Closes until 75 applications have been received, or no later than 6/11/18
Bring your enthusiasm for outreach to the Bureau of Development Services (BDS) as a Senior Community Outreach Information Representative and develop your career with the City of Portland!
The bureau is hiring 2 new staff in this classification.
One position will initially be assigned to do outreach work primarily for our technology project, the Portland Online Permitting System. Communications, marketing, and promotion of the changes ahead with this technology project are needed for a variety of audiences, including our external customers as well as internal users of the new systems.
The other position will primarily be doing outreach in the community to support two new programs at the Bureau of Development Services:
The Small Business Program
Small business owners and entrepreneurs, especially people of color, women, immigrants, etc. have historically experienced a disproportionate number of barriers to starting and operating a small business. This program is intended to provide the extra assistance in the areas of land use, permitting, and inspections that members of these communities may need to help them get started and be competitive in the business world.
This position will reach out to small business owners and entrepreneurs in the communities described above, to build relationships, educate them on avoiding common problems. For example, creating e-brochures targeted to their needs such as, "Questions to ask before signing a lease for a tenant space", or "How to get a sign permit for your business". The program will connect them to other resources available, for example, through Prosper Portland, and their partner agencies. The program will also provide assistance to navigate the process, and facilitate problem-solving.
There is also an "Arts Space" component to this program, providing assistance for artists interested in creative arts/performance spaces, who face challenges with permitting and building inspections.
The Permitting Solutions Program
People sometimes find themselves in a situation where there is a building code or zoning code violation on their property, or work was done without a permit. People of color, women, immigrants, etc. have historically experienced multiple barriers to working with government, or lack the resources to successfully permit work and navigate the permitting process, etc. This program is intended to provide the extra assistance (in the areas of land use, permitting, and inspections) that members of these communities need, to help them resolve code compliance issues on their property.
This position will be pro-active in reaching out to the communities described above, to build relationships, do trainings and educate people about development regulations, what types of work require permits, questions to ask when considering buying a property, etc. to help members of these communities avoid common problems.
The program will help customers navigate the process, and work with staff to problem solve. The program will improve the system for hand-offs from the Enforcement Program, working with City staff to create a path towards compliance.
If these programs interest you, and you want to help these members of our community, building bridges between them and City government involved in required permitting, this might be a good fit for you. We're looking for someone with:
The ability to build trust in communities that may have limited or less than desirable outcomes with government agencies
Effective communication skills with diverse stakeholder groups (including different communication styles, cultures, languages, and professions)
Excellent oral & written business communication skills
Strong customer service skills
Computer skills (standard word processing, presentation, spreadsheet, graphics illustration, etc.)
Initiative. Someone who is a self-starter who can participate as a team member for positive outcomes while still completing tasks with little supervision
A solution-oriented approach
Knowledge of methods/practices of effective outreach and training
It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.
Questions? Shelonda Simpson, Senior Human Resources Analyst, Bureau of Human Resources Shelonda.Simpson@portlandoregon.gov or (503) 823-3555 An Equal Opportunity / Affirmative Action Employer
To assist you in understanding this position and the recruitment process, we will offer Optional Information Sessions that will provide you with details about this position and about the application process. You are not required to attend to apply for this job, but attending will help you with the application process. You are welcome to join us for one of these optional sessions:
May 31, 2018 5:30 - 6:30 pm Bureau of Development Services, CH2M Building 2020 SW 4th Ave, Portland, OR 97201, Lincoln Conference Room
June 5, 2018 12:00 - 1:00 pm Bureau of Development Services 1900 SW 4th Ave, Portland, OR 97201, Conference Room 5a
For instructions on how to participate remotely, please contact Sara Flores at (503) 823-5019 or Sara.Flores@portlandoregon.gov no later than 2:00 pm (PST) two business days prior to the informational session date.
Additional Salary Information: Comes with a generous benefits package.
Internal Number: 2018-00488
About City of Portland, Oregon
The Bureau of Development Services promotes safety, livability and economic vitality through efficient and collaborative application of building and development codes.
To meet the needs of our community, we pursue the following goals:
Support community vitality and protect life, property, and natural resources by promoting compliance with applicable codes and regulations
Provide cooperative and responsive internal and external customer service
Process all Bureau functions efficiently
Create a collaborative workplace that promotes mutual respect through trust, fairness and open communication
Support continual professional growth of the workforce and organization through education, technology and diversity
Dedication to serving the public
Pride in our work
Care for the long-term viability of our community
Recognition of worth, quality and importance of each employee and member of the community
Support of continual learning, education and innovation
BACK TO TOP
NFBPA Career Center is Just One of the Benefits.
Discover what else NFBPA Membership has to offer!
The job you are trying to reach from was originally posted at NFBPA Career Center.