COMMUNITY OUTREACH SUPERVISOR (Program Administrator)
Salary $9,673.73 - $12,388.13 Monthly Location 5750 Almaden Expressway, San Jose, CA, California
Division Office of External Affairs
Office of Communications (Position Code 0130)
Community Outreach Supervisor (Communications, Public Relations and Marketing, Community Relations/Project Outreach Supervisor)
Do you have experience with public relations or leading strategic and customized outreach and communication plans? Do you enjoy juggling multiple projects and working with a team to create collateral materials for a public/municipal agency project and planning and coordinating events? NOTE: A 2.5% supervisory differential will apply
Overview: The Community Outreach Supervisor will lead the Community Engagement and Project Support program. The Community Outreach Supervisor will perform a wide range of supervisory functions as well as directly engage in stakeholder engagement, customer relations, community relations, public relations and marketing, board communications support, and support for the District's emergency communications efforts. This person will plan, direct, manage and oversee the activities and operations of a highly complex and responsible program having District-wide impact. This position supervises a team of communications professionals responsible for a range of complex and specialized public information and engagement programs and interfaces extensively with internal and external stakeholders.
Key Responsibilities include, but are not limited to: •Develop and execute strategy for focused neighborhood and stakeholder engagement; relationship building and informational outreach; and project support. This includes identifying opportunities for improving service delivery and implementing improvements as approved by management. •Being a public relations and marketing authority for district projects that require public facing efforts. •Conduct analysis of moderately complex information; prepare and present findings; develop recommendations for review by senior staff. •Draft a variety of public relations and marketing collateral, among other documents used to support the efforts of the Community Engagement and Project Support program. •Provide staff assistance to assigned management staff; participate on a variety of committees; prepare and present staff reports and other correspondence as appropriate and necessary. •Supervise assigned staff. •Other projects as assigned.
This position requires a willingness to work long hours and or weekends on an as-needed basis. In addition to a routine work schedule, this position involves frequent night and weekend work. Specifically, this position will participate in planned public relations, marketing, outreach and community engagement events/activities, which will include commitments during the evenings and weekends.
Ideal Candidate's Background includes: Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria listed below. •Bachelor's degree from an accredited college or university with major course work in communications, public relations, marketing, political science, education, or a related field. Master's degree and leadership certification is a plus. •Two years of supervisory experience overseeing full time employees, preferably in a unionized environment.
Six (6)+ years of experience in leading public information, public relations, marketing, community organizing or outreach activities specifically including:
•Strategic and customized outreach and communication with communities, partner agencies/businesses and stakeholder groups on complex and controversial topics. •Leadership to internal partners and peers on community outreach, public participation, stakeholder engagement and collaboration. •Overseeing event coordination and planning. •Working on public/municipal agency projects with exposure to capital projects and programs. •Leading the team to coordinate and connect project outreach and community relations to the broader goals of the organization. •Proficiency in Microsoft Office Suite and Adobe. •GIS knowledge or experience will be a plus
Ability to: •Lead a variety of internal interdisciplinary teams to dissect, evaluate and develop outreach and community relations strategies. •Communicate clearly and concisely, both orally and in writing. •Participate in the development and administration of unit goals, objectives and procedures. •Develop and lead a variety of public participation and stakeholder engagement activities on behalf of the District; develop supporting materials. •Plan and strategize in a collaborative setting to create outside of the box solutions and innovative ideas. •Demonstrate a high level of knowledge, judgment and professionalism in representing the District both internally and externally, and using that to lead others on the team. •Evaluate the public perception of the district and the efficiency and effectiveness of outreach and engagement methods and approaches, recommending modifications to unit programs, policies and procedures as appropriate. •Develop and maintain contacts with various stakeholder groups. •Establish and maintain effective working relationships with those contacted in the course of work, including all levels of internal and external individuals. •Take highly technical information and convert it into communication that is easy to understand to the community. •Juggle competing priorities, stay organized and complete tasks on time. •Jump into any task, and also think on his/her feet quickly in order to handle any complex task suddenly handed to them. •Sterling judgment and savvy political skills, with outstanding project management skills.
Ideal/Advanced Knowledge of: •Principles and practices of public relations and marketing, public participation and stakeholder engagement. •Program development, administration, measurement and improvement. •Collateral material development. •Current issues, projects, impacts and challenges associated with District operations, is a plus. •Understanding of budgetary procedures and development. English usage, spelling, grammar and punctuation.
Closing Date for Applications: Closing Fri. 08/16/19 11:59 PM Pacific Time
For detailed information regarding requirements and qualifications for this opening and to apply online, please see the job posting by clicking on the following link: https://www.governmentjobs.com/careers/scvwd
Please visit our website: www.valleywater.org
Additional Salary Information: NOTE: A 2.5% supervisory differential will apply
Internal Number: POS Code 0130
About Valley Water
Valley Water is the primary water resources agency for Santa Clara County, California. Valley Water's core business is to provide residents with a clean and reliable supply of water and protection from flooding. Valley Water encompasses all of the county’s 1,300 square miles and serves the area’s 15 cities, nearly 1.8 million residents, and more than 200,000 commuters.
The mission of Valley Water is a healthy, safe, and enhanced quality of living in Santa Clara County through watershed stewardship and comprehensive management of water resources in a practical, cost-effective, and environmentally sensitive manner.
A seven-member Board of Directors governs Valley Water, of which five are elected from geographic districts and two are appointed. Under current law, the two appointed positions will sunset at the end of 2009. However, there is pending legislation which would alter the composition of the Board to seven elected Directors. Valley Water is an ethnically-diverse, family-friendly organization with employees who are committed to public service and work collaboratively with other agencies (all levels of government, community-based organizations, and neighborhood organizations) in carrying out the mission of Valley Water.