Chief of Staff, Information Technology, Transportation
4 Year Degree
ABOUT US: The Transportation Corridor Agencies (TCA) is a public agency responsible for planning, financing, constructing, and operating California’s largest toll road network. This network includes State Routes 73, 133, 241 and 261, which are public roads owned by Caltrans, financed with private funds, and built with virtually no tax dollars. The TCA currently employs approximately 66 highly talented individuals in a variety of classifications, who strive every day to provide a time-saving and reliable alternative to Southern California’s congested freeways. TCA is committed to creating and sustaining an organizational culture that values diversity, inclusion, and equity. If you love working for a forward-thinking and innovative organization, then you’ll love working at The Toll Roads.
CURRENT OPPORTUNITY: Reporting directly to the CEO and supervising the Director of Technical Systems, Director of Customer Service and Toll Operations Program Manager this position is responsible for the oversight of the Toll Operations and Information Technology Departments, including the planning, installation, procurement, integration, testing, and operation of all toll facilities, technology, customer service, and toll compliance. The Chief Toll Operations Officer serves as a key member of TCA executive management team.
Day-to-day responsibilities include but are not limited to:
• Plan and develop strategies, programs, work plans, policies, and processes to accomplish the strategic mission of TCA. • Establish and evaluate attainment of department goals and objectives, affecting all divisions and operations, and linked to the Chief Executive Officer’s goals and in alignment with the Agencies’ goals and business processes; and coordinate projects and assignments with other departments. • Consult regularly with the Chief Executive Officer and confer with the Boards of Directors and committees of the Boards regarding Agency Ordinances, operational policies, practices, and related issues; make related presentations associated with agenda and action items. • Establish, direct, and oversee the enforcement of all toll operations and information technology policies, procedures, and regulations; oversee major toll operations support contractors to assure all contract requirements are met, deliverables are received, payments are made, and contract issues are resolved. • Plan, prepare, and evaluate compliance with the Toll Operations and Information Technology budgets. • Coordinate with department staff and cross departmental teams in developing strategic and tactical plans for incorporating and maintaining technical solutions in alignment with the Agencies’ goals and business processes. • Act as departmental and agency representative in public relations, interfaces with law enforcement, fire, and governmental entities, consultants, contractors, and the general public and address questions and issues on toll-related subjects. • Direct outreach and partnering activities in new and sensitive product areas and emerging technologies, products and services such as the promotion of automatic vehicle identification usage, increasing ridership campaigns, and fiber optic communication systems, while working with staff, and other departmental management. • Oversee all toll collection and toll system security systems to protect agency revenue and the security of customer information. • Lead periodic contractor status meetings and vendor meetings to ensure compliance with standard operating procedures as well as interagency meetings involving key toll operations and technology development activities. • Oversee toll system and IT technology design and review activities. • Oversee, direct, and review the work of toll consultants; manage, plan, and direct independent auditing and verification of contractor-supplied information. • Direct management, professional, technical, and administrative support staff; select personnel, assign programs and projects, coach, evaluate, and develop staff; determine appropriate disciplinary actions as needed, in consultation with the Director of Human Resources. • Represent TCA and its interests through participation in statewide, regional, and national efforts to leverage emerging technologies and promote interoperability.
SUMMARY OF WORK ENVIRONMENT, BENEFITS AND COMPENSATION: TCA has a dynamic and engaging work environment. We run our operations like a business while enjoying the benefits of being a public agency. In addition to providing competitive compensation, we offer an excellent benefits package that includes medical, dental, vision, life insurance, pension, comprehensive annual leave, paid holidays, and a 9/80 work schedule. The pay range for the Chief Toll Operations Officer is $165,407 - $231,570.
WHAT WE ARE SEEKING / ROLE REQUIREMENTS: Our ideal candidate will have ten (10) or more years of progressively responsible experience in toll operations or transportation management including at least three (3) years in a leadership role. Experience in a public sector environment is desirable. A Bachelor’s Degree in Public Administration, Business Administration, or a related field of study. A Master’s degree is considered a plus. This critical position requires someone who is highly organized with the ability to handle multiple projects at one time, who possesses a high degree of business acumen, has excellent communication skills, who demonstrates a strategic mindset while still being able to focus on the details, and thrives in a collaborative, team-oriented environment.
About Transportation Corridor Agencies
The Transportation Corridor Agencies (TCA) were created with the very clear mission of enhancing mobility in Orange County and Southern California by developing and operating publicly-owned toll roads as a part of the state highway system.
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