This ideal candidate for this position will be tasked with executive oversight of both uniformed and civilian processes. This position will strategically manage the implementation of a revenue cycle process toward increasing revenue while streamlining billing processes. Additionally, the candidate will be the foremost person to effectively manage the implementation of new and innovative ideas for enhancing the recruitment process. This role, as the only non-uniformed, executive will have unique opportunities to be a change agent and transition the department towards a diverse and inclusive future.
The following core competencies are important for this role:
Purpose and Vision– Ability to guide multiple work groups and functions to a unified goal and in support of the success of the department and the City of Austin
Boundary less Perspective – Innovative in thoughts and actions to lead as an example and change agent
Agility – Ability to effectively manage changes and guide those changes through significant challenges
Exceptional Leadership Skills – Uses appropriate judgement to handle critical, problematic, or challenging conditions with focus, ownership, and accountability
Strategic Thinker – An aligned forward thinker with the ability to formulate, implement and communicate sound business strategy clearly & concisely
Fiscally Focused – Experience in presenting complex financial strategies to internal and external stakeholders on projects and programs that may include public outreach, council updates and program implementation
Results Driven – Ability to achieve organizational goals and objectives
Collaborative Communicator – Ability to manage diversity, understand inclusion and work with diverse communities and stakeholders while using an equity lens to build constructive and effective relationships and convey and receive information
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Serves as a member of the department executive team to plan, develop, recommend, resolve and implement executive level policies and procedures, analyze business needs and address issues from the city manager’s office; including but not limited to development, fiscal accountability, policy development, and consultation, data analysis reporting and special projects.
Oversees, develops and implements short and long range plans and strategies, objectives related to the support services and determines appropriate service and staffing levels to ensure continuing efficiencies to maximize returns and increase productivity.
Oversees and directs division activities and personnel that provide administrative, managerial support, fiscal management, project planning and prioritization for purposes of evaluating performance of department objectives and determine areas of potential cost reduction, program improvements and policy changes.
Develops budgets, forecasts and financial results to guide management decisions providing leadership, planning, development, and training to department management personnel, ensuring adherence to budget guidelines preparing operational budget proposals for purposes of maximizing or increasing budget efficiencies.
Negotiates, and approves contracts and agreements with suppliers, distributors, federal or state agencies, or other organizational entities.
Develops and establishes policies and procedures, ensures adequate execution, compliance and updates.
Represents the department by communicating and interacting with internal and external agencies, including serving on citywide task forces, various boards, commissions, councils and committees.
Responds to and resolves sensitive inquiries, complaints, and issues from both internal and external sources.
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of business and management principles and practices.
Knowledge of Federal, State, and Local laws.
Knowledge of City practices, policies, and procedures.
Knowledge of supervisory and managerial techniques and principles.
Knowledge of fiscal planning and budget preparation.
Knowledge of billing and collection methods and practices.
Knowledge of public relations, marketing and public information concepts and practices.
Knowledge of research techniques, methods, and procedures.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skill in revenue fiduciary practices.
Skill in developing and implementing long-range plans to meet the needs of the City.
Skill in the analysis and interpretation of department issues.
Skill in training, mentoring, and coaching staff.
Skill in operations forecasting and strategy design and implementation.
Skill in projecting long-range goals for facility usage and expenditures.
Skill in communicating effectively orally and in writing to include public speaking.
Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Ability to establish and maintain effective communication and working relationships with City officials, representatives of business and governments, employees, and the general public.
Minimum Qualifications: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration or related field, plus four (4) years of related experience, including two (2) years of experience which were in a managerial capacity.