Assistant Director, Austin Water Customer Experience   Purpose:  Under nominal direction of the Director of Austin Water (AW), this position is responsible for planning, developing, directing, and measuring all aspects of the utility’s Customer Experience (CX) Program Area, including oversight of AW’s 24/7 emergency calls and dispatch center, key account and customer account management, advanced metering operations, customer and operational data analytics, and marketing and communications.   Duties, Functions and Responsibilities:  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Oversees the Custome