Senior Program Manager - Membership Recruitment and Engagement
Location: Washington, D.C.
Type: Full Time
4 Year Degree
Who We Are:
Founded more than a century ago, ICMA is the premier professional association for local government leaders, managers, staff, and stakeholders, serving more than 13,000 members globally. As a membership association, we provide research and knowledge resources, professional development and training, peer to peer engagement, and technical assistance. We are also a major implementing partner for many grant and contract funded programs on emerging and prevailing topics and challenges to create stronger communities.
At ICMA, we take the concept of local government leadership, management, and innovation further into the future. Through our mission and passion to advance professional local government, we help communities deliver innovative services, empower resident engagement, enable economic development, strengthen leadership, uphold ethics, and provide forward-thinking management.
We ensure a diverse and inclusive workplace by welcoming people of different backgrounds, experiences, abilities, and perspectives and by learning from each other, individually and collectively.
A Great Opportunity:
If you are a Senior-level Program Management Professional skilled in increasing an organization's client base through creative recruitment and engagement efforts, we have the perfect opportunity for you!
ICMA is currently seeking a Senior Program Manager - Membership Recruitment & Engagement to manage all aspects of ICMA's program to recruit and engage non-members, collaborate with regional directors, state association staff and leadership, affiliate organizations, and ICMA members and staff to develop and implement joint recruitment campaigns and enhance relationships. This position oversees all aspects of organizational program management, to include project initiation, planning milestones, data analysis, financial, contractual, administrative, project reporting, and communications to ensure the objectives of the program are well defined and accomplished with clear outcomes. This position also leads ICMA's new member onboarding initiatives.
The Senior Program Manager - Membership Recruitment and Engagement reports to the Director, Member Benefits and Services.
What You'll Do:
Serve as lead for ICMA's relationships with state and affiliate associations for the purpose of identifying areas of collaboration to recruit new members by promoting joint campaigns and sharing resources, best practices, case studies and data
Drive a multifaceted program or service across multiple stakeholders; manage scope, schedule, resources, and budget simultaneously
Work with Regional Directors to develop, organize and implement effective strategies; analyze regional data, recommend and conduct recruitment campaigns by state, track effectiveness and perform other related tasks
Responsible for all recruitment collateral, which includes but is not limited to communication development, document review, and partnering with outreach and other teams; and to develop and implement rejoin campaigns for lapsed members
Compare external partners' membership data against ICMA membership records, scrub data for import, provide reporting for gap analysis
Manage ICMA's onboarding program, including data review, outreach, tracking, reporting and improvements; work with other teams to ensure data accuracy and promote ICMA's member benefits and resources; support member retention outreach efforts bi-annually
Collaborate with internal teams to drive delivery excellence for the program and to translate organizational objectives into program objectives and practices
Define and document processes and drive continuous improvement using measurement/metrics data; create analytics that give leaders insights into objectives and key results on this program; design reports, support dashboards, and analyze data to track activity
Forecast, manage, and report on project financial, planned vs actual project schedule and resource utilization; manage scope, schedule, resources and budget simultaneously
Participate in the Executive Board's Membership Committee discussions and assist in the preparation of Member Services board agenda communications when necessary
Promote a culture of excellence, inclusion, learning, support, diversity and innovation
Collaborate with and respond to member and client inquiries
What You Need To Be Successful In This Role:
Bachelor's degree in relevant discipline
Eight (8) or more years of experience in program or project management. Willingness to supervise support staff and interns
Knowledge, Skills, and Abilities (KSAs):
Ability to establish and maintain effective working relationships with external parties
Ability to work collaboratively and act in a lead role within a team environment, to meet aggressive goals and pre-defined measurement criteria
Considerable expertise in establishing and operating all aspects of program management including planning & organization
Define and closely monitor day-to-day service levels and overall KPIs, including qualitative measures and has the ability to drive results
Ability to manage changing priorities, multiple efforts, meet deadlines and adapt to a changing business environment while building and strengthening internal and external relationships
Ability to think strategically and long-term about the needs of the professional service offering
Proven ability to orchestrate activities and problem solve across multiple stakeholder teams, leading others in delivery of a solution
Demonstrated experience with setting strategic team goals, creating meaningful performance indicators and using data to drive continuous improvement
Proven leadership experience with the ability to coach teams or individuals across multiple stakeholder teams while leading others in delivery of a solution
Excellent organizational skills and attention to detail
Excellent communication, presentation, analytical, planning, and process development skills
Demonstrated ability to respond effectively to multiple priorities, continuously prioritize deliverables, and to respond in a dynamic work environment
Ability to compose and present comprehensive reports
Strong analytical and data analysis skills
Highly proficient with Microsoft Office Suite, virtual platforms, and association management software
Physical Requirements/Work Environment:
The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is typically performed in a virtual home office environment free from hazards or unpleasant environmental conditions
Work requires travel up to 10% of time, primarily within the U.S.
What We Can Offer You:
Remote work environment
A collegial working environment where teamwork and individual contributions are valued
A competitive salary
A comprehensive benefits package that includes employer sponsored health, dental, life, disability, and employee assistance benefits
Paid time off to include vacation, sick leave, holidays, and floating days
Contribution to a supplemental retirement plan
Opportunities for ongoing professional development
This position is based out of ICMA's headquarters, located in Washington, D.C. At this time, all ICMA staff are working remotely. The selected individual must be able to work the core business hours from 8:30 am to 5:00 pm EST. Our office will remain operational and accessible for staff to use on a voluntary basis.
A high-speed Internet connection is required. Personnel will provide the Internet service at their own expense. The internet connection must be of sufficient bandwidth to allow the team member to efficiently perform their regular job functions.
The selected candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
At ICMA, we strive to promote and sustain a culture of diversity, inclusion and belonging every day. ICMA is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, sex/gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for ICMA job opportunities.